Frequently Asked Questions

Every Raffinato piece is crafted from 18-karat Italian gold, stamped with the internationally recognised 750 hallmark. Our gold is sourced directly from master refineries in Arezzo and Vicenza. the heart of Italy's fine-jewellery tradition. ensuring the highest standards of purity and lustre.

18-karat gold is the international luxury standard chosen by the world's leading maisons. Its alloy composition (75% pure gold) delivers superior hardness and scratch resistance compared to 21K or 22K, which means your jewellery holds intricate details longer and secures gemstones more reliably. The result is a piece that balances rich colour with everyday durability.

Absolutely. Each piece bears an Italian maker's mark and the 750 fineness stamp, certifying 18-karat purity. Our jewellery is fully compliant with SASO (Saudi Standards, Metrology and Quality Organization) requirements, and every order ships with a certificate of authenticity.

Our pricing is transparent: the gold weight of the piece is multiplied by the prevailing daily gold rate, then a craftsmanship fee is added to reflect the design complexity and artisanal labour involved. VAT at 15% is already included in every listed price. there are no hidden charges.

Yes. Full payment is collected at the time of purchase, satisfying the Sharia requirement of immediate exchange of value. The shipping carrier acts as the buyer's appointed agent (wakeel) for taking possession (قبض), a position endorsed by contemporary scholars including the International Islamic Fiqh Academy. You may shop with complete peace of mind.

We accept Visa, Mastercard, mada, Apple Pay, Tabby (split into 4 interest-free payments), and Tamara (flexible instalments up to 24 months). All transactions are protected by 256-bit SSL encryption and comply with PCI DSS standards.

If your order has not yet been processed for shipping, we are happy to assist with modifications or cancellation. Once a piece has been dispatched, changes are no longer possible. Please contact us as soon as possible via WhatsApp at +966 55 080 8628 or email info@raffinato.sa.

As soon as your order ships, you will receive an email and SMS with a tracking link. You can also check your order status at any time through your Raffinato account dashboard or by contacting our client care team.

Every Raffinato order arrives in our signature luxury packaging. a velvet-lined presentation box with a branded ribbon and protective outer case. Complimentary gift wrapping with a personalised message card is available at checkout, at no extra charge.

Yes. We offer interest-free instalments through Tabby (split into 4 equal payments over 6 weeks) and flexible financing through Tamara (up to 24 monthly instalments). Both options are available at checkout with instant approval. no paperwork required.

Yes. All prices displayed on our website include 15% VAT as mandated by the Zakat, Tax and Customs Authority (ZATCA). The amount you see is the amount you pay. no additional fees at checkout.

Jeddah: 1–2 business days. Riyadh and Dammam: 2–3 business days. All other cities within the Kingdom: 3–5 business days. Orders placed before 2 PM ship the same business day.

Yes. We offer complimentary fully insured delivery on every order within Saudi Arabia, with no minimum purchase required.

At present, Raffinato ships exclusively within the Kingdom of Saudi Arabia. We are actively preparing international shipping and will announce availability through our website and social channels.

Our shipping partner will attempt delivery up to three times. If all attempts are unsuccessful, the parcel is held at the nearest branch for seven days. You will be notified by SMS at every stage and can arrange a convenient redelivery time by contacting the courier directly.

Every Raffinato shipment is fully insured from our vault to your door. In the unlikely event of loss or damage during transit, we will replace the piece or issue a full refund. no questions asked.

Yes. Our bespoke service lets you collaborate directly with our Italian-trained designers to create a one-of-a-kind piece. From initial sketch to 3D rendering to the finished jewel, every step is guided by your vision. Visit our Bespoke page or contact us to begin your consultation.

Most bespoke commissions are completed within 2–4 weeks from design approval. Highly complex pieces with rare gemstones or elaborate settings may require up to 6 weeks. We keep you informed with progress updates throughout the process.

Bespoke pricing depends on the design complexity, gold weight, and gemstone selection. As a general guide, custom pieces begin from approximately SAR 3,000. We provide a detailed, transparent quotation before any work begins. there are no surprises.

We respect intellectual property and do not produce exact replicas of other brands' designs. However, our designers excel at drawing inspiration from a reference piece and reinterpreting it with Raffinato's signature Italian craftsmanship, creating something uniquely yours.

Remove your jewellery before swimming, exercising, or applying perfume. Clean gently with a soft cloth and store each piece separately in the Raffinato pouch provided. Avoid contact with harsh chemicals and abrasives. For a detailed guide, please visit our Care Instructions page.

Yes. Every piece is covered by a one-year warranty against manufacturing defects, including faulty clasps, loose settings, and structural flaws. The warranty does not cover damage resulting from misuse, accidental impact, or unauthorised alterations.

We offer complimentary ultrasonic cleaning and polishing for all Raffinato pieces. Simply visit our Hira Street boutique in Al Naeem, Jeddah, or contact us to arrange an insured courier pickup. Your jewellery will be returned looking as brilliant as the day you received it.

Yes. We offer one complimentary resizing within 30 days of purchase. After that period, resizing is available for a nominal fee. Please contact our team to arrange the service. most resizing is completed within 3–5 business days.